HEAD OF RESEARCH
For Carol, it’s all about the customer. As a customer experience practitioner, Carol works with companies of all sizes, across various industries, to achieve customer-driven growth and bottom line success. She is recognized for her ability to align company goals with customer needs to uncover hidden insights to develop and deliver impactful customer programs that promote customer retention, value delivered, and loyalty. Carol held leadership roles spanning the customer lifecycle for industry leaders such as Adobe, SAP, Irdeto, Finastra as well as some of the most innovative technology start-ups.
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